General terms and conditions

For North Pole expeditions please see this page instead.

RESPONSIBILITY

World Quest Cruises, hereafter referred to as the cruise supplier, and/or the travel agent, acts only as intermediary and agent for various steamship companies, airlines, hotels and transport and sightseeing companies that provide the cruises, tours, accommodations and other services described. World Quest Cruises therefore shall not be responsible for breach of contract or any intentional or careless actions, errors or omissions on the part of such suppliers that result in any loss, damage, delay or injury to you or your travel companions or group members. World Quest Cruises shall not be responsible for any injuries, damage or losses caused to any traveler in connection with terrorist activities, social or labor unrest, mechanical or construction conditions or developments, or any other actions, errors, omissions or conditions outside World Quest Cruises’ control. By embarking upon his/her travel the traveler voluntarily assumes all risk involved in such travel, whether expected or unexpected. Obtaining all visas is solely the responsibility of the traveler. World Quest Cruises assumes no responsibility or liability for travelers’ failure to obtain necessary visas. Traveler is hereby warned of such risks, and is advised to obtain appropriate insurance coverage against them. Your retention of tickets, reservations or bookings after issuance shall constitute consent to the above, and an agreement on your part to convey the contents hereto to your travel companions or group members. World Quest Cruises reserves the right to withdraw and/or cancel a tour or make changes in the itinerary and accommodations whenever, in its sole judgment, conditions warrant. The tour operator reserves the right to refuse service or accommodations to any individual for any reason, including but not limited to those of passengers’ health, general deportment or attitude infringing upon the safety of fellow passengers or service personnel. Any additional costs incurred as the result of such behavior shall be the sole responsibility of the passenger. Baggage is carried at the owner’s risk and baggage insurance is recommended. The issuance and acceptance of tickets and vouchers shall be deemed to be consent to the above conditions. All prices, tariffs, itineraries and schedules in World Quest Cruises brochures and websites are in effect at time of printing, and are subject to change without notice. Unless the price is specifically stated in writing on your voucher, invoice or reservation itinerary, we do not guarantee any rates, bookings or reservation. Air-inclusive packages do not include US air travel and other taxes and fees.

RESERVATIONS, DEPOSITS AND PAYMENTS SCHEDULE

Reservations should be made as early as possible to guarantee desired departure dates. Nonrefundable deposit of $500 per person is required within seven days of booking to obtain confirmed reservations. When more than one cruise is booked, deposit and payment policies apply per cruise. The balance is due 75 days prior to departure date. Upon receiving full payment we will provide cruise confirmation documents in electronic format. Full payment is due 75 days before the cruise.

PAYMENT METHODS

We accept certified checks, company checks and wire transfers payable to World Quest Cruises. All bank fees must be paid by the client. International transaction fees will apply if the services are paid by credit card. We do not accept rewards credit cards.

CANCELLATIONS AND REFUNDS

Trip cancellation insurance is strongly recommended. All requests for cancellations, refunds and all the complaints must be made in writing to World Quest Cruises, signed by the local cruise director and received by World Quest Cruises in the US, within 30 days after the end of the cruise. Refund requests for absences, missed sightseeing, meals or other unused services are not granted. The following fees will apply:
  • Cancellation received 90 or more days prior to departure – $350
  • Cancellation received 90-31 days prior to departure – 50% of the cruise price
  • Cancellation received less than 31 days prior to departure or failure to take the cruise – no refund.
If you accept any refund, you waive all other rights and remedies under applicable law. Unused Features – We regret not being able to issue refunds for voluntary absences from itinerary services including but not limited to meals and/or sightseeing. Once cruise or tour program has commenced, there will be no refund for unused features or services, or any portion of cruise or tour not taken due to passenger’s cancellation.

CHANGES TO ITINERARIES AND PROGRAMS

World Quest Cruises will make every effort to operate all cruises and tours as described. Due to unforeseen circumstances, however, we reserve the right to make such changes as are deemed necessary. In addition, if the ship owner/supplier or tour operator cancels or postpones any scheduled sailing or tour, the participants will receive refunds according to the above-mentioned companies’ rules.

CHANGE FEES

A minimum processing fee of $50 per person will be charged for each change to the original booking.

INSURANCE

Baggage, health and trip cancellation insurance is available through World Quest Cruises’ website, with direct link to AccessAmerica insurance company. Once purchased, insurance is non-refundable

CRUISE DOCUMENTS

Cruise documents (vouchers) will be sent 14 days before departure in electronic format. If you advise that your documents must be sent earlier, your cruise confirmation can be e-mailed upon receipt of full payment.